MetroNet’s COVID-19 Response & Resources
MetroNet’s COVID-19 Response & Resources
The services MetroNet provides are of critical value to the communities we serve, and due to recent events surrounding the COVID-19 virus, we realize your household’s needs for reliable internet may change in the coming weeks. We want to assure you, our 100% fiber-optic network was built for critical times such as these, as your demand for faster connections and more bandwidth may increase, due to more devices being online, allowing you to work from home, complete online classwork, and fill the downtimes while streaming, surfing, and gaming.
Here’s how we are responding:
Ensuring Health & Safety
In the midst of our nation’s response to the Coronavirus 2019 (COVID-19) we want you to know MetroNet is committed to the safety of our customers and associates. We are monitoring the Centers for Disease Control (CDC), government agencies, and our own internal teams to stay on top of this evolving situation.
Click HERE for MetroNet’s full statement regarding COVID-19.
Speed Boost
If you find your home requiring increased speeds, we are here to help. MetroNet offers a no-obligation Speedboost to get you the speeds you need. Give us a call at (877) 407-3224 and we will boost your current speeds for the next 60 days for free!
Free Student Internet
MetroNet is providing 60 days of free internet service to new residential households in which a student resides.
No Installation Fees
MetroNet is providing free installation for new residential customers.
Bill Payment
For some, paying monthly bills may be tougher during this period. Our care team is willing to work with you should the need arise. Simply contact us by emailing customer_service@metronetinc.com or by calling (877) 407-3224 and we can discuss your alternatives.
Supporting Local Businesses
MetroNet is purchasing takeout lunches from a local restaurant once a week for our associates in the markets we serve. We hope these efforts will help alleviate some of the financial burden caused by the closure of dining rooms.
Standard Account Features
MetroNet has always been committed to delivering fast, reliable internet to our customers. We have no data caps, no long-term contracts, and local customer service.
We sincerely appreciate your business and want you to know we are here to help you during this particular time of need. If you have any questions, please email us at customer_service@metronetinc.com or call (877) 407-3224.
Additional Resources for the Markets We Serve
Below you will find additional resources we think might be helpful during these critical times.
MetroNet Announces COVID-19 Relief Plan
19 Ways MetroNet is Helping Fight COVID-19 in Our Communities
Centers for Disease Control and Prevention