MetroNet’s COVID-19 Response & Resources
MetroNet’s COVID-19 Response & Resources
The services MetroNet provides are of critical value to the communities we serve, and due to recent events surrounding the COVID-19 virus, we realize your household’s needs for reliable internet may change in the coming weeks. We want to assure you, our 100% fiber-optic network was built for critical times such as these, as your demand for faster connections and more bandwidth may increase, due to more devices being online, allowing you to work from home, complete online classwork, and fill the downtimes while streaming, surfing, and gaming.
Here’s how we are responding:
Ensuring Health & Safety
In the midst of our nation’s response to the Coronavirus 2019 (COVID-19) we want you to know MetroNet is committed to the safety of our customers and associates. We are monitoring the Centers for Disease Control (CDC), government agencies, and our own internal teams to stay on top of this evolving situation.
Click HERE for MetroNet’s full statement regarding COVID-19.
MetroNet Creates Free Wi-Fi Hotspot to Serve Families Without Internet Access
MetroNet has installed unrestricted Wi-Fi hotspots in many of the markets it serves, including at various stores and other business locations in Indiana and Illinois. The hotspots will operate 24 hours a day for short-term use by anyone in urgent need of internet access. The service is available to anyone, including non-MetroNet customers, by parking near the location. Users are advised to follow public health guidelines and maintain physical distance from others while using the free internet access.
See below locations where these hotspots can be accessed:
Indiana Markets:
MetroNet Storefront – 2400 Lafayette Rd., Crawfordsville, IN 47933
MetroNet Storefront – 111 Commerce Dr., Franklin, IN 46131
MetroNet Storefront – 15 S. Indiana St., Greencastle, IN 46135
MetroNet Storefront – 438 N Jefferson St., Huntington, IN 46750
MetroNet Storefront – 414 N. Earl Ave., Lafayette, IN 47904
Taco John’s – 2004 N Lebanon, Lebanon, IN 46052
Main View Inn – 141 East Main Street, North Manchester, IN 46962
Kessler Park – 800 E Brown Street, Seymour, IN 47274
MetroNet Storefront – 287 North 15th St., Vincennes, IN 47591
MetroNet Storefront Wabash, IN – 146 W. Market St., Wabash, IN 46992
Illinois Markets:
MetroNet Storefront – 503 N. Prospect Road, Ste. 205, Bloomington, IL 61704
Dr. McKay’s – 909 North Hershey Road, Bloomington, IL 61704
JP’s Wheel and Ale House – 409 North Hershey Road, Bloomington, IL 61704
Iowa Markets:
MetroNet Storefront – 902 W. Kimberly Rd. Suite 7, Davenport, IA 52806
Kentucky Market:
MetroNet Storefront – 130 W Tiverton Way in Lexington, KY 40503
The hotspots are powered by the same equipment that powers MetroNet’s WholeHome Wi-Fi service in customer homes. The technology extends Wi-Fi signals in a mesh network to provide consistent signal strength throughout a household. To access this free Wi-Fi hotspot, users will need to join the MetroNetFree network once they are parked near the storefront. The password is MetroNet.
Bill Payment
For some, paying monthly bills may be tougher during this period. Our care team is willing to work with you should the need arise. Simply contact us by emailing customer_service@metronetinc.com or by calling (877) 407-3224 and we can discuss your alternatives.
Speed Boost
In order to provide your household with the speeds you need in these critical times, MetroNet is offering a no-obligation Speedboost. Give us a call at (877) 407-3224 and we will boost your current speeds for the next 60 days for free! Offer expires May 31, 2020.
Free Student & Teacher Internet
MetroNet is providing 60 days of free internet service to new residential households in which a student or teacher resides. Offer expires May 31, 2020.
No Installation Fees
MetroNet is providing free installation for new residential customers. Offer expires June 30, 2020.
Supporting Local Businesses
MetroNet is purchasing takeout lunches from a local restaurant once a week for our associates in the markets we serve. We hope these efforts will help alleviate some of the financial burden caused by the closure of dining rooms.
Standard Account Features
MetroNet has always been committed to delivering fast, reliable internet to our customers. We have no data caps, no long-term contracts, and local customer service.
We sincerely appreciate your business and want you to know we are here to help you during this particular time of need. If you have any questions, please email us at customer_service@metronetinc.com or call (877) 407-3224.
Additional Resources for the Markets We Serve
Below you will find additional resources we think might be helpful during these critical times.
Centers for Disease Control and Prevention