Support

Help is here whenever you need it

At Metronet, we’re proud to offer you blazing fast internet, simply stunning TV and a clear reliable phone. But we like to think that’s just the beginning because we also take just as much pride in bringing you friendly, local, customer service that’s just down the street. If you ever have any questions about your service, a friendly, local Metronet representative is always just a phone call away. Plus, our repair department is available around the clock to help resolve any issues you might have with any of your services.

To schedule a service appointment, call us at 1-877-407-3224.

Frequently Asked Questions

Whether it is just a common question on how to work your parental controls to recording multiple shows on your DVR... we have you covered.

Start here and pick a category to learn the in-and-outs of setting up, using, and troubleshooting your services.

FAQs Fiber IPTV
FAQs Fiber Internet
FAQs Fiber Phone
Why are fiber optics better?
The answer is in the bandwidth. A fiber optic network uses tiny strands of glass, each as thin as a hair, to transmit beams of light over great distances. Those beams carry unprecedented amounts of data – much more than cable or DSL – directly to homes and businesses throughout a service area.
How do I use my remote controls?
How do I program my remote to my TV?
Please select your remote from the list below:
How do I set my favorite channels?
  1. Press the MENU button on your remote.
  2. Under the 'Live TV' header, scroll down to Favorites and press OK.
  3. Scroll down to Edit Favorites and press OK.
  4. Put in the channel number of your favorite channel OR scroll down to locate the channel and press OK to add to your favorites.
  5. Once you've made your selection of favorites, use the left arrow button on your remote to select Save on your TV screen and press OK on your remote.
How do I schedule a single recording by Channel, Date and Time (manually)?
  1. Press RECORDED TV on your remote control.
  2. Press the right arrow, select Add Recording, and press OK.
  3. Press the down arrow to select Create A Manual Recording With Channel and Time, then press OK.
  4. Using the arrows on your remote control, fill in the fields with the desired channel, date and time.
  5. Select Record at the top of the screen and press OK.
How do I extend the scheduled recording time of my show?
  1. Press the GUIDE button on your remote control.
  2. Locate the program you want to record.
  3. Press the RECORD button. A red dot will appear next to the program title to indicate it will be recorded.
  4. Press the INFO button on your remote control.
  5. Select Record Options, press OK.
  6. Go to STOP RECORDING, press OK.
  7. Choose how long to extend the recording once the show has ended, press OK:
    1. At scheduled end time
    2. 5 minutes after
    3. 15 minutes after
    4. 30 minutes after
    5. 1 hour after
    6. 2 hours after
    7. 3 hours after
  8. Go to Save Changes, press OK.
  9. Once you are back at the Program info page your changes will be saved.
How do I check available space on my DVR?
  1. Click MENU on your remote control.
  2. Scroll right to the 'Settings' header on your TV and press OK.
  3. Under the 'General' header scroll down and select System Information and press OK.
  4. Navigate right to the 'System Resources' header.
  5. Under 'System Resources' look for 'Disk usage'. The % shown is how much space you have left on your DVR.
How do I set my DVR when I'm not home?
With Remote DVR, you can access listings, set your DVR, and manage your recordings anywhere that you have Internet access.
  1. Go to mymetronet.net. Under the “Portal Login” box, type in your OAM username and password. Once you are logged in, you will see the “Remote DVR” box along with a list of your upcoming recordings. Click “Access Remote DVR” to view program listings, schedule, update, cancel or delete a recording.
How do I block adult content from my TV?
Important: This will need to be done on each set-top box in the home that you do not want Adult Content to be seen.
  1. Press MENU and use the arrows on your remote control to select Settings, then select Parental Controls and press OK.
    1. A lock icon will appear if a PIN is already set and parental locking is in effect.
    2. An open lock means that a PIN is set, but no parental locks are in effect.
    3. No lock means that no PIN has been set.
  2. To select a PIN, select Parental Locking and press OK.
  3. Use the number buttons on your remote control to enter a four digit PIN.
  4. Enter the PIN again to confirm it.
  5. The 'Parental Locking' screen will appear with all of your locking options.
  6. From the 'Parental Locking' screen, use the arrows to move down to select Change next to 'Adult Content' and press OK.
  7. When the 'Lock Adult Programs' screen appears, use the right arrow to select Lock Adult Programs and press OK.
  8. The lock icon will appear or disappear depending on whether you are locking or unlocking the adult programs.
  9. Use the left arrow on your remote control to select Save and press OK.
  10. If you have finished setting up parental locking, use the left arrow button on your remote control to select Lock, then press OK.
  11. To leave the menu, press the EXIT button on your remote control.
What should I do when my parental controls are locked? (incorrect pin put in too many times)

If you have forgotten your pin and have entered the incorrect pin too many times, the owner of the account or authorized persons on the account will need to call in to the repair department to have the pin reset.

If you know the correct pin, simply unplug the power to the box for about 10 seconds and plug the power back in. Once the box reloads, usually about 4 minutes, enter the correct pin.

How do I set up Facebook on my TV?
  1. Select My Profile on Facebook on your TV screen
  2. Select Create a New User and press OK on your remote control
    • You will need the following to set up your account:
      • PC with Internet connection
      • Facebook account
  3. Use the remote control to put in the same email address you use to log in to Facebook.
  4. Follow the instructions on the TV screen and check for your authorization email in the email inbox you put in for step '3'.
  5. Follow the 4 steps in your authorization email to set up your profile PIN on your computer
  6. Once your PIN has been set up successfully through Facebook on your computer, you will receive a confirmation email.
  7. This confirmation email contains instructions on how to log into Facebook on your TV.
  8. Once steps have been completed successfully, your personal Facebook profile name will now appear as an option when Facebook on your TV is launched.
How do I use Facebook on my TV?
You can watch TV and access Facebook at the same time so you can interact with official TV show, movie and network fan pages, and use your personal Facebook page while watching TV.
What is the Local Broadcast Fee and Network Transmission Fee?
On your invoice, there are a Local Broadcast Fee and Network Transmission Fee. These two fees reflect a portion of the charges we must pay to cable and broadcast networks in licensing fees for the channels you receive.
Why are fiber optics better?
The answer is in the bandwidth. A fiber optic network uses tiny strands of glass, each as thin as a hair, to transmit beams of light over great distances. Those beams carry unprecedented amounts of data – much more than cable or DSL – directly to homes and businesses throughout a service area.
Why do the results of the speed test I ran not reflect the speeds I have on my account?
Try the following steps:
  1. Power down your PC.
  2. Bypass your router by connecting your PC directly to the incoming line.
  3. Power up the PC.
  4. After your PC has powered up, test your speed again.
  5. If the issue is not resolved, please contact your router manufacturer for support in correcting the issue with your router.

If the problem persists, it is possible that the equipment needs checked by one of our technicians, or your computer has multiple viruses.

If you have one of these issues please call us at 1-844-684-0215.

How do I connect additional PCs to my home network?

Set up a Wired Network

If you have a single computer connecting to the Internet, it is as simple as plugging the network cable into your computer. If you have more than one computer, you need to connect a router between the network cable and your computers. If one or more of your computers is in a different room from your router, you can use a network extender to connect the computer.

To connect more than one computer to the Internet, you will need a router. A router (which might also have wireless networking built in) allows you to connect several computers to each other and to the Internet. Connect the router to the network cable, and then connect all your computers to the router.

To connect a router and multiple computers to the Internet:

  1. If you currently have a computer connected directly to your network line, unplug the network cable from the back of your computer, and plug it into the port labeled Internet, WAN, or WLAN on the back of your router. Plug in your router. After a minute or two, the Internet, WAN, or WLAN light on your router will illuminate, indicating that it has successfully connected to your Internet.
  2. Connect a network cable to your computer's network adapter.
  3. Connect the other end of the network cable to your router in any of the remaining open ports.
  4. Start your computer and log on to Windows. Windows automatically detects that you are connected to the Internet.
I’ll be away from my home phone. Can I forward my calls to another number?
  1. Dial *72 plus the telephone number to which all calls are to be forwarded (the "forward-to" number).
  2. Listen for a stutter tone.
  3. Wait for a ring and answer*.
  4. Hang up.

*To activate this feature, you must be on the phone from which calls will be forwarded and you must call and connect to the "forward-to" number. If the line is busy or you receive no answer, repeat activation steps 1 and 2 within two minutes of your first attempt to save the forward-to number. Listen for the confirmation tone and hang up (activation occurs automatically on the second attempt even if the phone is not answered, as long as the second attempt is made no later than two minutes after the first attempt).

Turning off Call Forwarding, from the phone of which the calls are being forwarded:

  1. Dial *73.
  2. Listen for a confirmation tone.
  3. Hang up.
Note: Calls forwarded to long distance telephone numbers will incur long distance charges for the full duration of the forwarded call. These charges will appear on your bill.
Can I call 900 or 976 numbers?
For our customer's protection all Metronet Phone lines have Call Blocking activated so that calls to all 900 and 976 numbers are automatically blocked. There is no charge for this feature. (Please note: This service cannot be deactivated.)
If the power goes out, will my phone still work?
If you have purchased battery backup through Metronet, you will continue to have phone service on corded phones.
How do I set up my voicemail?
  1. Access your voicemail box by dialing *98 or by dialing the Voicemail Number for your city listed below.
    • Crawfordsville
      • (765) 307-2212
    • Connersville
      • (765) 222-1212
    • Franklin
      • (317) 739-0212
    • Lafayette
      • (765) 250-8212
    • Lebanon
      • (765) 481-2212
    • Greencastle
      • (765) 301-9212
    • Seymour
      • (812) 271-1212
    • Vincennes
      • (812) 316-0212
    • Madison
      • (812) 274-0212
    • North Vernon
      • (812) 352-6212
    • North Manchester
      • (260) 306-3212
    • New Castle
      • (765) 388-2212
    • Wabash
      • (260) 274-0212
    • Huntington
      • (260) 200-1212
  2. Since it is your initial setup, you will be asked to setup a 4 digit pin.
  3. Pin cannot be sequential, the same number, or what it was before.
  4. Next, you will be asked to create your greeting.
How do I set up my Voicemail Personal Greeting?
  1. From the main menu, press 3.
    1. Press 1 to set up a personal greeting.
    2. Press 3 to set up a system generated greeting or to change the recording of your name.
    3. Press 5 to change the greeting that callers hear when you’re busy.
*If you choose not to set up a personal greeting, a generic greeting will be played.
How do I listen to my Voicemail messages?
  1. Dial *98 or dial your Voicemail access number.
  2. Enter your Voicemail Pin number.
  3. Any new messages with play after Pin entry.
How do I change my Voicemail Pin number?
  1. From the main menu, press 4 to change settings.
  2. Press 3 for security options.
  3. Press 1 to change your Pin.
How do I know if I have a Voicemail message?
When you pick up your phone, you will hear a rapid series of tones before the normal dial tone begins. This signal means you have a new voicemail message waiting for you.
Voicemail Shortcuts

Voicemail Main Menu

Action Key
Play Inbox Messages 1
Send Messages 2
Work with Greetings 3
Mail Box Settings 4
Access Deleted Messages 6
Log on as a different user 7
Help 0
Exit Voicemail System *

Message Playback options

Action Before Message During Message After Message
Skip Message 9 N/A N/A
Reply to message 4 4 4
Delete 3 3 3
Mark as New 2 2 2
Send a Copy 5 5 5
Repeat Message 1 1 1
Pause/Resume 8 8 8
Back to Menu * * *
Next Message # # #
How do I use my calling features?
Anonymous Call Rejection

Protect your privacy by rejecting calls from people who block their Caller ID information.

To use Anonymous Call Rejection:

  1. Press *77
  2. Listen for the confirmation announcement.
  3. Hang up.

To cancel Anonymous Call Rejection:

  1. Press *87
  2. Listen for the cancellation announcement.
  3. Hang up.

Note: Once Anonymous Call Rejection is activated it remains activated until you cancel it. Incoming calls without calling party number information or those marked as public are not affected by this feature.

Call Forwarding Busy Line

If someone calls when you are on the phone (when your line is busy), Call Forwarding Busy Line automatically forwards incoming calls to another phone number.

This feature is typically used to direct calls to voicemail if dialup internet service or a fax machine is in use. This feature is useful if you want to redirect calls only when the line is busy.

To use Call Forwarding Busy Line:

  1. Press *68
  2. After hearing the dial tone, dial the number to which calls are to be forwarded (the “forward-to” number).
  3. Wait for the number to ring and for someone to answer your call (see note).
  4. After someone has answered your call, hang up.

Note: To activate this feature, you must be on the phone from which calls will be forwarded and you must call and connect to the “forward-to” number. If the line is busy or no one answers, repeat activation steps 1 and 2 within two minutes of your first attempt to save the forward-to number. Listen for the confirmation tone, then hang up (activation occurs automatically on the second attempt even if the phone is not answered, as long as the second attempt is made no later than two minutes after the first attempt).

To cancel Call Forwarding Busy Line:

  1. Press *88
  2. Listen for the confirmation tone.
  3. Hang up.

Note: Calls forwarded to long distance telephone numbers will incur long distance charges for the full duration of the forwarded call. These charges will appear on your bill.

If you are a Metronet Voicemail customer, this feature was automatically enabled when your services were installed. If you disable this feature, Voicemail will not be able to receive certain unanswered calls.

This feature can be combined with Call Forwarding No Answer if desired.

Call Forwarding No Answer

This feature redirects an incoming call to another phone number if the call is not answered before the phone rings four times.

This feature is typically used to direct unanswered calls to voicemail. This feature is useful if you want calls redirected only when the phone is in use.

To use Call Forwarding No Answer:

  1. Press *32
  2. After hearing the dial tone, dial the number to which calls are to be forwarded (the “forward-to” number).
  3. Wait for the number to ring and for someone to answer your call (see note).
  4. After someone has answered your call, hang up.

To activate this feature, you must be on the phone from which calls will be forwarded and you must call and connect to the “forward-to” number. If the line is busy or no one answers, repeat activation steps 1 and 2 within two minutes of your first attempt to save the forward-to number. Listen for the confirmation tone, then hang up (activation occurs automatically on the second attempt even if the phone is not answered, as long as the second attempt is made no later than two minutes after the first attempt).

To cancel Call Forwarding No Answer:

  1. Press *82
  2. Listen for the confirmation tone.
  3. Hang up.

Note: Calls forwarded to long distance telephone numbers will incur long distance charges for the full duration of the forwarded call. These charges will appear on your bill. If you are a Metronet Voicemail customer, this feature was automatically enabled when your services were installed. If you disable this feature, Voicemail will not be able to receive certain unanswered calls.

This feature can be combined with Call Forwarding Busy Line if desired.

Call Hold

Call Hold allows you to place any incoming call on hold.

To place a current caller on hold:

  1. Press and QUICKLY release the switch hook (don’t hold the switch hook for more than a second or you’ll hang up on the caller).
  2. Listen for three short beeps followed by a steady tone.
  3. Press *52
  4. Listen for the confirmation tone followed by the dial tone.
  5. The call is now on hold. DO NOT HANG UP!

Note: Do not hang up the receiver when placing a call on hold or the on-hold party will call you back and your phone will ring.

To resume your conversation with the call on hold:

  1. Hang up the phone or press and hold its switch hook.
  2. When your phone rings, lift the receiver or release the switch hook to reconnect to the caller on hold.

Tip: Use this feature when setting up a three-way conference call.

Call Transfer

Call Transfer allows you to transfer the call your currently on (the live call) to another phone number, like to a cell phone or to a friend’s house.

To transfer a live call:

  1. While your call is in progress, tell the caller you are going to transfer them to another number. Press and QUICKLY release the switch hook. Don’t hold the switch hook for more than a second or you’ll hang up on the caller.
  2. Listen for the dial tone.
  3. Dial the number to which you want the call to be transferred.
  4. Wait for the call to be answered to let that party know you are transferring a call to them.
  5. -or-
  6. You may simply hang up while the second number is ringing and the call will be seamlessly transferred.

Note: If transferring a call to a 1+ number (long distance), you will be charged for the long distance call for the entire duration of the transferred call.

Call Return *69 (Automatic Callback)

Call Return remembers the phone number of the last party who called your phone and can automatically redial it for you. If someone tries to call while you’re on the phone or while you’re away from home, Call Return allows you to automatically call back the last party.

To use Call Return:

  1. Press *69
  2. Listen for an announcement which gives you the phone number of the party who last called you.
  3. If you wish to return the call, follow the prompts given to you over the phone.

Note: There is no time limit for returning a missed call. However, you will only be able to return the last incoming call you received. If the number you are trying to reach is outside the area served by Call Return, you will hear a recording advising you that the call cannot be made.

Tip: If you receive a call while you are on the phone and Call Waiting is activated (you will hear the Call Waiting tone), use Call Return to dial the second caller after the first call is complete. That way you don’t have to interrupt your first call.

Call Waiting

When you’re on the phone and someone else is calling you, Call Waiting will let you know with a clicking noise through your phone’s handset. You can then put the first call on hold while you answer the second call.

If a third party calls while you have a call in progress and a call waiting, the third party will hear a busy signal. You will not be aware of the third call.

To end an existing call and answer a waiting call:

  1. Hang up the phone by pressing the switch hook (flash key) long enough for the phone to start ringing (indicating a call is waiting).
  2. Answer the waiting call by releasing the switch hook.

To put an existing call on hold and answer a waiting call:

  1. When you hear the Call Waiting tone in your handset (a clicking noise followed by a short period of silence), tell the first caller that you would like to put them on hold to answer another call.
  2. Press and QUICKLY release the switch hook (or flash key if available on your phone). Don’t hold the switch hook for more than a second or you’ll hang up on the waiting caller. The first caller will be placed on hold and you can speak with the second caller.
  3. When you are finished with the second call, repeat step 2 to talk to the first caller.

To temporarily disable Call Waiting before making a call:

  1. Press *70
  2. Listen for three beeps and a steady tone.
  3. Dial the desired telephone number.

Tip: If you don’t want to answer the second call while the first call is still in progress, use Call Return (*69) to return the second call after your first call is complete.

Call Waiting with Caller ID

This feature notifies you of an incoming call while you’re on the phone, and it shows you the name and phone number of the caller.

Use Call Waiting with Caller ID to:

  • Determine who is calling while you’re on another call, so you can decide whether to interrupt your current conversation.
  • Save money by avoiding interruptions of long distance calls to answer unwanted calls.
  • Return calls you may receive while you’re on the phone rather than interrupt calls in progress.
  • Enhance security and help avoid unwanted calls.

To use Call Waiting with Caller ID:

  1. During a call in progress, you will hear two signals indicating an incoming call.
    • First, you will hear the traditional Call Waiting beep that alerts you to the incoming call.
    • Second, you will hear a short tone which indicates Caller ID data is being downloaded to your display unit (the person with whom you are speaking will not hear either of these tones).
  2. The calling party’s number and name will appear on your display unit.

Note: This service requires a Call Waiting with Caller ID capable display device connected to or a part of your phone in order to see the calling party’s information. You must provide this device. A Type 2 Caller ID compliant phone is recommended for this feature; you may experience a louder call waiting tone if you use a different type of phone. Call Waiting with Caller ID is only active on your line while you are engaged in a telephone conversation. If you already have a call waiting or on hold, any subsequent calling party will hear a busy signal and you will not hear any signals notifying you of additional incoming calls.

You may override Call Waiting with Caller ID on a per-call basis by performing the Cancel Call Waiting procedure. If you override Call Waiting with Caller ID during a call, any incoming calls will receive a busy signal or will be sent directly to your Voicemail box (if you have our Voicemail service). No Caller ID information for incoming calls will be displayed.

Caller ID Delivery Block

Caller ID Delivery Block allows you to prevent your Caller ID information from being displayed on the phone you are calling.

To activate Caller ID Delivery Block:

  1. Press *67
  2. Dial the number you want to call.

Be aware that your call may be rejected when using Caller ID Delivery Block if the person you are calling has Anonymous Call Rejection enabled. For more information about Anonymous Call Rejection.

Caller ID Deluxe

Caller ID Deluxe allows you to see the name and phone number of the party calling you before you answer the phone. (Caller ID requires a Caller ID-compatible phone or plug-in unit that are both sold separately).

Use Caller ID Deluxe to:

  • See who is calling before you answer the phone.
  • Enhance security and help avoid unwanted calls.
  • Store the names and numbers of people who have called you, even while you’re out, and see how many time they have called. Review the information later and return the calls at your convenience.

To use Caller ID Deluxe:

  1. Wait for the start of the SECOND full ring on your telephone.
  2. Read the name and number of the calling party on your display unit.
Remote Access Call Forwarding

Forget to activate Call Forwarding before you left for vacation? Don’t fret. This feature is great for activating or deactivating Call Forwarding from ANY touch-tone phone.

To use Remote Access Call Forwarding:

  1. Dial the remote access number: (765) 250-8723.
  2. You will be prompted to enter the area code and phone number from which you would like your calls to be forwarded (i.e. your home phone) followed by your assigned security PIN.
  3. Press *72 and you’ll hear a series of confirmation tones.
  4. At the dial tone, dial the number to which your calls are to be forwarded (the “forward-to” number) and you’ll hear another series of confirmation tones, then ringing.
  5. Wait for someone to answer your call. It is important that someone answers your call to activate this feature (see note).
  6. After someone answers hang up.

To cancel Remote Access Call Forwarding:

  1. Dial the remote access number: (765) 250-8723.
  2. You will be prompted to enter the area code and phone number from which calls are being forwarded and your security PIN.
  3. Press *73
  4. Listen for the tone and hang up.

Note: To activate this feature, you must be on the phone from which calls will be forwarded and you must call and connect to the “forward-to” number. If the line is busy or you receive no answer, repeat activation steps 1 through 4 within two minutes of your first attempt to save the forward-to number. Listen for the confirmation tone and hang up (activation occurs automatically on the second attempt even if the phone is not answered, as long as the second attempt is made no later than two minutes after the first attempt).

Calls forwarded to long distance telephone numbers will incur long distance charges for the full duration of the forwarded call. These charges will appear on your bill.

Repeat Dialing (Automatic Redial)

Repeat Dialing automatically dials a busy number for you, over and over, until your call gets through. When the busy line becomes free, you will be alerted with a special ring and your call will be connected.

To use Repeat Dialing:

  1. When you hear a busy signal, hang up.
  2. Lift the receiver and listen for the dial tone.
  3. Press *66

To call back a busy number:

  1. Listen for the announcement telling you the number is busy.
  2. Hang up.
  3. You will hear a short-short-long ring when the line is free.
  4. Your call will automatically dial when you lift the handset (you will be able to hear the phone dialing in the handset when you put it to your ear).

To redial the last call you made:

  1. Listen for the ringing.
  2. Wait for an answer.

To cancel Repeat Dialing:

  1. Press *86
  2. Listen for the announcement.
  3. Hang up.

Note: While Repeat Dialing is activated, you may still make and receive other calls. Repeat Dialing will continuously attempt to call back a busy number for 30 minutes. After 30 minutes, your request will be cancelled.

You can use this feature on more than one busy number at a time. You will hear a special ring when one of these numbers becomes idle and your call has been completed; however, you will not be able to tell which of the numbers has been completed.

If the number you are trying to reach is outside the area served by Repeat Dialing, you will hear a recording advising you that the call cannot be made.

Selective Call Rejection

Selective Call Rejection screens every call against a “do not accept” list of numbers you create and rejects those calls on the list.

To access or turn on/off Selective Call Rejection:

  1. Pick up the handset and listen for the dial tone.
  2. Press *60
  3. Listen for an announcement telling you whether the feature is currently on or off. The recorded voice will then tell you how many (if any) numbers are currently stored on your forwarding list.
  4. Choose from the following options:
    • Press 3 to turn on/off
    • Press # to add an entry
    • Press * to remove one or more entries
    • Press 1 to hear entries on the list, then 07 when you hear the number you want to remove

To add the last caller to your list:

  1. Press #01#

To add a telephone number to your list:

  1. Pick up the handset and listen for the dial tone.
  2. Press *60
  3. Press #
  4. Dial the ten digit number you are accepting.
  5. Press #

To remove a number from the list:

  1. Pick up the handset and listen for the dial tone.
  2. Press *60
  3. Press *
  4. Dial the ten digit number to be removed or follow step 6 or 7
  5. Press *
  6. Press 08* to remove all entries
  7. Press 09* to remove all anonymous entries

To hear instructions again:

  1. Press 0
Speed Calling 30

Speed Calling 30 lets you assign two-digit codes to frequently used numbers, emergency numbers, and long distance numbers using 30 different two-digit codes (see codes below).

To set up Speed Calling 30 numbers:

  1. For two-digit speed calling (codes 20-49), press *75.
  2. Listen for a tone followed by a steady dial tone.
  3. Enter the two-digit Speed Calling code (20 through 49) you plan to assign to a phone number.
  4. Enter the phone number you want to speed dial.
  5. Press # and listen for a tone, then hang up.

To use Speed Calling 30:

  1. Press the Speed Calling 30 code (20 through 49) assigned to the number you want to call.
  2. Press #
Three-Way Calling

Three-Way Calling allows you to speak to two parties with two different phone numbers at the same time.

To use Three-Way Calling:

  1. Call the first person to be included in the three-way call. With that person on the line, press and QUICKLY release the switch hook (don’t hold the switch hook for more than a second or you’ll hang up on the caller). Listen for three beeps followed by a steady tone. This places that person on hold.
  2. Dial the phone number of the second person you wish to add to your three-way call.
  3. After the second person answers the phone, press and release the switch hook one time to connect to the first person and establish a three-way call. If the line is busy or there is no answer, press and release the switch hook twice to reconnect back to the first party.

Note: You may privately converse with the second party as long as you wish while the first party remains on hold. The first party will remain on hold until you press and release the switch hook to establish the three-way call. After a three-way call is established, you may press and release the switch hook at any time to drop the second party.

Troubleshooting

The phone is dead. There is no dial tone:

  • Look for cracks in the telephone, broken or frayed cords, or phone lights that don’t work. If you find one of these symptoms, unplug or replace the damaged equipment and see if the problem has cleared.
  • If you have a cordless phone, the battery may be low. Make sure the battery is charged or replace the battery.
  • Be sure all phones are hung up and all handsets are in their receivers.
  • If you have a computer modem, be sure the modem is disconnected.
  • Be sure all phone-related devices are working correctly (answering machines, alarm lines, fax machines, credit card machines, modems, etc.).
  • Unplug all phones, wait 15 minutes, and then plug one phone in at a time, testing each one to verify it is working correctly.

I hear a dial tone, but I can’t make phone calls:

  • The phone line may be programmed to stop certain types of calls, like long distance calls. This is called “blocking” or “toll restriction.”
  • Unplug all phones, wait 15 minutes, and then plug one phone in at a time, testing each one to verify it is working correctly.
  • If one phone is not working and the rest are, unplug the phone that is not working and replace it with a phone that is working. If the phone works, the original phone may need to be replaced. If neither phone works, the problem is probably elsewhere in the network. Call Customer Service at 1-877-407-3224.
  • If you can make local calls but not long distance calls, ensure that you have subscribed to a long distance service through a long distance carrier. If you are not subscribed to a long distance service, you may need to use a calling card to complete your call.

I can’t receive calls:

  • Be sure the phone’s ringer is turned on.
  • Check to see if you have any Call Forwarding services activated.
  • Unplug all phones and phone equipment, wait 15 minutes, and then try plugging a phone into a jack. Have someone call you. If you still can’t receive the call, try another phone, phone cord, and/or jack.

I hear static or echo while talking on the phone:

  • An echo causes callers to hear the sound of their own voice. Check to ensure there isn’t a problem with your telephone equipment. Look for problems like cracks in the phone, frayed cords, or phone lights that don’t work.
  • If faulty equipment is found, unplug or replace the damaged equipment and see if the problem has cleared.
  • Verify that all phones are hung up and that all handsets are in their base receivers.
  • Unplug all of the phones, answering machines, fax machines, Caller ID units, and computers from the wall or baseboard jacks. (If any of the above equipment is powered by an AC adaptor, unplug it from the AC outlet also.) Wait 15 minutes and then try plugging a corded phone into one of the jacks.

The phone is ringing, but there is no one on the line:

  • Is your Call Forward service on? If Call Forwarding is activated on your phone your calls may simply be by passing your phone and going directly to your forward-to number or to Voicemail. This will cause your phone to ring one time.
  • Unplug all the phones and phone equipment, wait 15 minutes, and then try plugging a corded phone into one of the jacks. Have someone call you. If this does not work, try another phone or replace the phone cord and/or wall jack.
  • This may be a misdirected call. A computer or fax machine could be programmed incorrectly to dial your telephone number.
  • If you discontinue a phone call by depressing/releasing your switch hook and then hang up the phone (depressing the switch hook a second time in a row), the phone system may see this as a request for a three-way call and therefore ring your phone.
  • Some telemarketers use an auto-dialer to call you. This causes a delay in the telemarketer’s greeting as you answer your phone.